Customer Service Coordinator

Greenstone Packaging Corporation; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Greenstone Packaging Corporation is seeking a Customer Order Coordinator in the Philippines. The role covers processing customer inquiries from order intake to delivery, managing delivery schedules, and maintaining customer records.

The position requires strong English communication, negotiation skills, and proficiency with ERP software and MS Office. The candidate should be well-organized and able to work independently within a team setting.

Qualifications

• Bachelor's degree in business, Marketing, Sales, or any related field.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal teams
• Computer Literate
• Excellent negotiation and presentation skills
• Analytical and problem-solving abilities, with a strategic mindset
• Proficiency in ERP software and Microsoft Office Suite (Excel, Word, PowerPoint)
• Good in written and verbal English communication skills
• Persuasive and goal-oriented
• Well-organized and responsible with an aptitude in problem solving
• Can work independently with minimum supervision.

Responsibilities

• Receive P.O from customer either thru email or fax
• Prepares Sales Order
• Handle the processing of all orders with accuracy and timeliness
• Advance Monitors of daily delivery schedule (HIT & MISSED)
• Receive and resolving customer complaints related on deliveries
• Proactively get orders from customer
• Get forecast order from customer and monitor daily
• Make directory of all customers
• Coordinating within sales team together with planning and shipping department by managing delivery schedules
• Prepares weekly sales report

Job description

About the role

To ensure all customer inquiries are processed efficiently and ensure that the company has the capability to meet the requirements starting from the making of orders to delivery of items.

Key responsibilities

• Receive P.O from customer either thru email or fax

• Prepares Sales Order

• Handle the processing of all orders with accuracy and timeliness

• Advance Monitors of daily delivery schedule (HIT & MISSED)

• Receive and resolving customer complaints related on deliveries

• Proactively get orders from customer

• Get forecast order from customer and monitor daily

• Make directory of all customers

• Coordinating within sales team together with planning and shipping department by managing delivery schedules

• Prepares weekly sales report

Qualifications

• Bachelor's degree in business, Marketing, Sales, or any related field

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal teams

• Computer Literate

• Excellent negotiation and presentation skills

• Analytical and problem-solving abilities, with a strategic mindset

• Proficiency in ERP software and Microsoft Office Suite (Excel, Word, PowerPoint)

• Good in written and verbal English communication skills

• Persuasive and goal-oriented

• Well-organized and responsible with an aptitude in problem solving

• Can work independently with minimum supervision.

Location: Tandang Sora Ext. Sta Quiteria Caloocan City