Customer Service (Client Account Associate)

Kreeayt BPO; Angeles; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive Salary

Night Differential

Dental Coverage

Free Snacks

Paid Leaves

Family Day

HMO after 30 days

Free Lunch on First Day

Family Day (potluck)

Job summary

A leading BPO company is seeking a Customer Service Agent in Angeles, Pampanga. The successful candidate will handle both inbound and outbound calls with professionalism and courtesy. Key responsibilities include providing accurate information, resolving inquiries, and maintaining documentation of calls. Ideal applicants should possess excellent English communication skills, the ability to thrive in a fast-paced environment, and basic computer proficiency. A senior high diploma is required, and prior BPO experience is a plus.

Qualifications

• Strong communication and listening skills.
• Ability to work in a fast-paced BPO environment.
• Basic proficiency in using computers and systems.
• Strong problem-solving and critical thinking skills.
• Leadership experience is an advantage.

Responsibilities

• Manage inbound and outbound customer calls professionally.
• Document call details and maintain accurate records.
• Resolve customer inquiries and ensure satisfaction.
• Use internal tools to assist customers effectively.
• Maintain high customer satisfaction through clear communication and timely resolution.
• Follow company processes and service standards.
• Continuously learn and adapt to new tools, systems, and procedures.

Skills

Excellent English verbal communication

Problem-solving skills

Adaptability to new tools

Customer handling

Leadership skills

Fast-paced

Leadership

Computer proficiency

Multi-system navigation

BPO experience

Education

Senior high diploma or vocational course

Vocational course

Tools

Microsoft Excel

Job description

Overview

We are looking for a Customer Service Agent to join our team and handle inbound and outbound customer calls. The ideal candidate has excellent communication skills, thrives in a fast-paced environment, and can quickly learn and adapt to new tools and systems.

Basic Qualifications

• Excellent English verbal communication and active listening skills
• Ability to handle customer calls professionally and efficiently
• Highly adaptable and able to learn new tools and systems quickly
• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced environment
• Previous customer service or call handling experience is a plus
• Basic computer proficiency and ability to navigate multiple systems
• Leadership experience and skills is an advantage

What you'll do:

• Handle inbound and/or outbound customer calls in a professional and courteous manner
• Provide accurate information and resolve customer concerns or inquiries
• Document call details and update records in the appropriate systems
• Use internal tools and platforms to assist customers effectively
• Maintain a high level of customer satisfaction through clear communication and timely resolution
• Follow company processes, guidelines, and service standards
• Continuously learn and adapt to new tools, systems, and procedures

Who you are:

• Education: Senior high diploma or any vocational course is acceptable.
• Knowledge with Microsoft excel.
• BPO experience of at least 1 year is an advantage
• With good leadership skills
• Able to work onsite and night shift.

Why Join Us?

Competitive Salary + Night Differential
Philippine Statutory Benefits
Company Benefits and Practices

• HMO after 30 days with 1 dependent
• Dental Coverage
• Group Life Insurance (Php100,000)
• Yearly Birthday Cake
• Token every Work Anniversary
• Free Snacks in the Pantry
• Paid Leaves
• Free Lunch on First Day
• Family Day (potluck every last Friday of the Month)
• Free Anti-Rad eyeglasses upon Regularization
• Monthly Wellbeing Check (mental health day)