Customer Experience & Center Growth Manager

IWG plc; Marikina; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

IWG plc is seeking a Customer Services Manager to lead the onsite centre and own its performance. You’ll manage every aspect of the site, tackle challenges, welcome visitors, upsell to customers and ensure customers become brand ambassadors for you, your team and IWG.

You’ll drive world-class service with a strong focus on customer satisfaction and ownership of service quality and workspace standards.

Qualifications

• Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
• Drive: your own and your team's collective drive for success means you'll only relax once you've delivered the results you're looking for.
• Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

Job description

IWG plc is seeking a Customer Services Manager to lead the onsite centre and own its performance. You’ll manage every aspect of the site, tackle challenges, welcome visitors, upsell to customers and ensure customers become brand ambassadors for you, your team and IWG.

You’ll drive world-class service with a strong focus on customer satisfaction and ownership of service quality and workspace standards.