Customer Experience Center Manager

Regus; Parañaque; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

IWG, a global leader in flexible workplaces, is seeking a Customer Services Manager to run a centre with autonomy and resources. You’ll manage all on-site aspects, lead a small team, and ensure exceptional service that turns customers into brand ambassadors.

The role focuses on delivering great customer experiences, upselling, giving tours, and solving challenges. A passion for ownership, drive and resilience is essential to meet targets and promote strong centre performance.

Qualifications

• Experience delivering against targets when leading a small, close-knit team.
• Experience in a flexible workspace, store, restaurant or similar high customer-focus site.

Responsibilities

• Manage all on-site centre operations and performance.
• Solve problems and respond to challenges as they arise.
• Give tours to prospective customers.
• Upsell to existing customers.
• Ensure world-class service and customer satisfaction.

Skills

Team leadership

Customer service

Sales

Problem solving

Ownership mentality

Job description

IWG, a global leader in flexible workplaces, is seeking a Customer Services Manager to run a centre with autonomy and resources. You’ll manage all on-site aspects, lead a small team, and ensure exceptional service that turns customers into brand ambassadors.

The role focuses on delivering great customer experiences, upselling, giving tours, and solving challenges. A passion for ownership, drive and resilience is essential to meet targets and promote strong centre performance.