Center Customer Experience Leader

International Workplace Group plc; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

International Workplace Group plc is seeking a Customer Services Manager to run a bustling centre, oversee its performance and nurture a high‑quality customer experience. You will have autonomy to shape operations, lead a small team and ensure services align with IWG’s standards.

You will play a pivotal role in face‑to‑face interactions, tours for prospective clients, upselling, and maintaining exceptional customer relations to promote loyalty and growth.

Qualifications

• Experience delivering against targets while leading a small, close-knit team.
• Customer-focused mindset with strong interpersonal skills.
• Ability to manage and energize a frontline centre.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Ensuring customers receive world-class service and become brand ambassadors.

Skills

Leadership

Sales

Customer service

Job description

International Workplace Group plc is seeking a Customer Services Manager to run a bustling centre, oversee its performance and nurture a high‑quality customer experience. You will have autonomy to shape operations, lead a small team and ensure services align with IWG’s standards.

You will play a pivotal role in face‑to‑face interactions, tours for prospective clients, upselling, and maintaining exceptional customer relations to promote loyalty and growth.