Customer Service Center Lead

Teradyne; Lapu-Lapu; On-site; PHP 300,000 - 540,000; Full time

Job summary

Teradyne in the Philippines is seeking an Administrative/Operations supervisor with a 4-year degree and 2+ years in customer service. The role focuses on leading a team, ensuring policy compliance, and achieving SLAs while maintaining high service standards. Strong English, reporting, and teamwork are essential.

The position requires client-focused communication, reporting proficiency, and the ability to work under pressure. Local candidates only; relocation and visa sponsorship are not provided.

Qualifications

• Candidate should have completed a 4-year bachelor’s degree.
• At least 2 years of work experience in a customer service environment
• Must demonstrate strong aptitude for customer service.
• Must be fluent in English, with excellent business communication skills (both written and verbal)
• Previous people management experience
• Proficient with writing reports, business correspondence, and procedure manuals
• Proficient with spreadsheets and word processing software
• Ability to work on own initiative and under pressure to achieve deadlines.
• Ability to work well in a team environment. Strong problem-solving skills

Responsibilities

• Carries out supervisory duties in accordance with the organization’s policies and applicable laws.
• Looks into adherence to policies.
• Plans, assigns, and directs work to the team members.
• Conducts performance appraisals in accordance with company standards.
• Ensures that information and action items are properly communicated by conducting regular team meetings.
• Approves team members’ leaves and holiday coverage.
• Ensures that the team is sufficiently staffed in line with current work volumes to meet or exceed SLAs.
• Monitor employee performance, conduct, and attendance and address issues proactively.
• Review processes, procedures, and tools and recommend changes when necessary.
• Receive and deliver product, process, and procedure-specific training.
• Participate in regularly scheduled meetings and business reviews with management, other related departments, or regional counterparts as required.
• Monitor the skill set of agents and recommend additional training when needed.
• Supervise day-to-day operations and work closely with the CSC manager on operations-related concerns.

Skills

Customer service

People management

English proficiency

Report writing

MS Office

Team collaboration

Deadline management

Education

Bachelor's degree

Tools

MS Excel

MS Word

Job description

Teradyne in the Philippines is seeking an Administrative/Operations supervisor with a 4-year degree and 2+ years in customer service. The role focuses on leading a team, ensuring policy compliance, and achieving SLAs while maintaining high service standards. Strong English, reporting, and teamwork are essential.

The position requires client-focused communication, reporting proficiency, and the ability to work under pressure. Local candidates only; relocation and visa sponsorship are not provided.