Customer Service Rep (GCS-CSO, Philippines: Cebu)

Teradyne; Lapu-Lapu; On-site; PHP 240,000 - 360,000; Full time

Job summary

TERADYNE is seeking a Customer Service Representative in the Philippines to ensure timely invoicing and accurate processing of after-sales orders. You will address customer inquiries, manage order changes, and coordinate with sales, planning, and logistics to resolve issues.

The role requires strong English communication and meticulous attention to detail. The position emphasizes customer service excellence and cross-department collaboration, with a focus on maintaining smooth order flow and

Qualifications

• Good phone, verbal, and written communication skills in the English language.
• Must be keen on details.
• Knowledgeable with MS Office Applications (PowerPoint, Excel, Word)
• Willing to work on shifting schedules, including night shift.
• Demonstrate excellent workload management skills.

Responsibilities

• As Customer Service Representative, you play a crucial role in making sure that the system is updated to be able to invoice the customers in a timely manner.
• Accurate and timely entry and processing of after-sales orders.
• Address customer concerns, including order status, order changes, and initial delivery time commitments.
• Resolve customer issues as a liaison between multiple departments, including sales, planning, and logistics.
• Evaluate issues and order discrepancies as communicated by the customer and work on resolving them.
• Provide the highest level of customer service to both external and internal customers.

Skills

Communication

Attention to detail

MS Office

Shift work

Time/workload mgmt

Tools

MS Office

Job description

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

• As Customer Service Representative, you play a crucial role in making sure that the system is updated to be able to invoice the customers in a timely manner.
• Accurate and timely entry and processing of after-sales orders.
• Address customer concerns, including order status, order changes, and initial delivery time commitments.
• Resolve customer issues as a liaison between multiple departments, including sales, planning, and logistics.
• Evaluate issues and order discrepancies as communicated by the customer and work on resolving them.
• Provide the highest level of customer service to both external and internal customers.

All About You

• Good phone, verbal, and written communication skills in the English language
• Must be keen on details.
• Knowledgeable with MS Office Applications (PowerPoint, Excel, Word)
• Willing to work on shifting schedules, including night shift.
• Demonstrate excellent workload management skills.

We are only considering candidates local to position location and are unable to provide relocation for this position. This position is not eligible for visa sponsorship.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.