Airline Customer Support Representative (Voice)

Big3 AR-Van's Garments Manufacturing Company; Pasig; On-site; PHP 201,000 - 290,000; Full time

Job summary

A leading garments manufacturing company based in Pasig is hiring an Airline Customer Support Representative (Voice) for on-site work. This full-time position welcomes applicants with no prior experience. The ideal candidate should possess a Bachelor’s degree and excellent communication skills. Responsibilities include assisting customers with flight-related queries and resolving complaints. Strong problem-solving abilities and a customer-oriented mindset are essential for this role.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years of customer service experience.
• Ability to handle high-pressure situations with professionalism.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to handle high-pressure situations with professionalism.

Responsibilities

• Assist customers with flight bookings, changes, and cancellations.
• Provide information about airline services, policies, and procedures.
• Resolve customer inquiries and complaints efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer experience.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Customer-oriented mindset

Education

Bachelor’s degree in a relevant field

Job description

Overview

Airline Customer Support Representative (Voice) – Big3 AR-Van's Garments Manufacturing Company. On-site - Pasig; No prior experience required; Full-time; Bachelor’s degree preferred.

Responsibilities

• Assist customers with flight bookings, changes, and cancellations.
• Provide information about airline services, policies, and procedures.
• Resolve customer inquiries and complaints efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Ability to handle high-pressure situations with professionalism.