Insurance Customer Advocate - Night Shift

Accenture in the Philippines; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Associate for the night shift at Quezon Cyberpark Tower 3, Quezon City. The role handles inbound calls, emails, and faxes related to Life and Disability Insurance, delivering timely, accurate information.

Responsibilities include following client workflows, using tools to respond to inquiries, and ensuring compliance with regulatory requirements. Return-to-office setup and weekend rest days apply.

Qualifications

• At least 1 year of BPO experience with 6 months in a contact center.
• Open resources from any account; no domain skills required.
• Insurance/claims experience is a plus.

Responsibilities

• Manages incoming calls, emails, and/or faxes for Life and Disability Insurance lines of business.
• Responds to customer inquiries with timely and accurate information.
• Follows documented processes to enhance customer service and reduce customer effort.
• Uses available resources to understand compliance requirements and reports suspected issues on discovery day.
• Reports known or suspected data disclosures or fraud on the day of discovery to a Team Lead or Compliance.

Skills

BPO experience

Contact center experience

Job description

Accenture in the Philippines is seeking a Customer Service Associate for the night shift at Quezon Cyberpark Tower 3, Quezon City. The role handles inbound calls, emails, and faxes related to Life and Disability Insurance, delivering timely, accurate information.

Responsibilities include following client workflows, using tools to respond to inquiries, and ensuring compliance with regulatory requirements. Return-to-office setup and weekend rest days apply.