Customer Experience Specialist — Hybrid & Night Shifts

Bosch PH

Manila

On-site

PHP 279,000 - 469,000

Full time

14 days+

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Benefits offered by this job

Clothing Allowance

Laundry Allowance

Rice Allowance

20% Night Differential

HMO + 1 Dependent

Life & Accident Insurance

Vacation Leave Credits

Sick Leave Credits

Performance Bonus

Diversity, Equity and Inclusion

EAP

Well-being programs

Annual Salary Review

Employee Discounts

Hybrid Working Model

Public transport accessibility

Job summary

Bosch Global Service Solutions in Manila is hiring a Customer Service Associate to deliver excellent support for a German automotive account. You will handle incoming calls, assist with account inquiries, and help customers with Connected Drive services.

Fresh graduates are welcome; on-site night shifts and a comprehensive benefits package accompany the role, including allowances and health coverage.

Qualifications

Excellent customer-service mindset and communication.
Ability to resolve problems calmly and efficiently.
Proficient with computers and common software systems.

Responsibilities

Answering incoming calls and delivering excellent customer service per guidelines.
Assist customers with account and subscription inquiries (refunds, enrollments, changes, updates, credentials).
Provide support to Police when a vehicle is reported stolen per protocols.
Assist clients with Connected Drive services (remote unlock, app purchases, device setup).
Maintain professionalism in interactions with colleagues, Team Leads, and Operations Managers.
Perform other related functions as required.