Customer Service Associate - Level 1 (Order Management) - Urgent Hiring!

Bosch Service Solutions, Inc.; Philippines; On-site; PHP 240,000 - 320,000; Full time

Job summary

Bosch Service Solutions, Inc. in the Philippines is seeking a Customer Service Associate to handle follow-up calls, respond to emails promptly, process orders, and provide accurate product and service information to customers.

The role requires 1 year of customer service experience, excellent written and spoken English, meticulous attention to detail, strong interpersonal skills, and readiness to work onsite with shifting UK hours; immediate start is preferred.

Qualifications

• 1 year of customer service associate experience
• Excellent in speaking and writing (English)
• Attention to details and accuracy
• Good interpersonal skills & ability to work with diverse environment
• Team Player
• Amenable to work in UK timezone/ shifting schedule
• Present a positive attitude & accept constructive feedback
• Client oriented
• Knowledge in SAP and Salesforce system
• Basic to advance MS application skills (Excel, Word, Outlook)
• Amenable to work onsite and to start asap

Responsibilities

• Follow up customer calls
• Responds to customer’s email inquiries in a timely manner
• Process orders, forms, and claims
• Provides product and service information to customers
• Manages and updates customer databases
• Data processing and maintaining accurate Customer and Material Master Data
• Manages B2B system updates and processing uploads
• Research required information using available resources
• Manages and resolves customer complaints

Skills

Customer service

English communication

Attention to detail

Interpersonal skills

Team player

UK time zone

Onsite work

Tools

SAP

Salesforce

MS Excel

MS Word

MS Outlook

Job description

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Follow up customer calls
• Responds to customer’s email inquiries in a timely manner
• Process orders, forms, and claims
• Provides product and service information to customers
• Manages and updates customer databases
• Data processing and maintaining accurate Customer and Material Master Data
• Manages B2B system updates and processing uploads
• Research required information using available resources
• Manages and resolves customer complaints

Qualifications

• 1 year of customer service associate experience
• Excellent in speaking and writing (English)
• Attention to details and accuracy
• Good interpersonal skills & ability to work with diverse environment
• Team Player
• Amenable to work in UK timezone/ shifting schedule
• Present a positive attitude & accept constructive feedback
• Client oriented
• Knowledge in SAP and Salesforce system
• Basic to advance MS application skills (Excel, Word, Outlook)
• Amenable to work onsite and to start asap