Customer Service Associate Hiring for Top Bpo's.

Recruitify_HR; Pasig; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading BPO company in Metro Manila is hiring for the position of Customer Service Associate. The role involves providing exceptional support through phone, email, and chat, resolving inquiries, and maintaining accurate records. Ideal candidates should have 1-3 years of customer service experience and a Bachelor's degree in a relevant field. Strong communication skills and problem-solving abilities are essential. The company offers a full-time position with various employee perks including a performance bonus and health insurance.

Qualifications

• 1-3 years of experience in customer service.
• Must be able to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve customer satisfaction.
• Identify and elevate complex issues to the appropriate department.

Skills

Excellent communication and interpersonal skills

Proficient in using customer service software and tools

Strong problem-solving abilities

Customer-centric attitude

Education

Bachelor’s degree in a relevant field

Job description

Customer Service Associate Hiring for Top Bpo's.

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with team members to improve overall customer satisfaction.
• Identify and elevate complex issues to the appropriate department for resolution.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 1–3 years of experience in customer service
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Proficient in using customer service software and tools
• Qualities and Traits: Strong problem-solving abilities and a customer-centric attitude
• Working Conditions: Must be able to work in a fast-paced environment