CUSTOMER SERVICE ASSOCIATE (CSA)

MKS Workforce Management Services Inc.; Dasmariñas; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

SSS

PhilHealth

Pag-IBIG

Sales Incentive

Overtime Pay

Paid Trainings

Job summary

MKS Workforce Management Services Inc. is urgently seeking a friendly Customer Service Associate to be assigned in SM Dasmariñas Cavite.

The role involves greeting customers, answering inquiries, addressing complaints, and ensuring overall customer satisfaction while maintaining store presentation. The ideal candidate has at least a high school diploma, with 1 year in sales or retail, and a pleasing personality with good communication skills.

Qualifications

• At least High School graduate, college level/graduate considered a plus.
• Minimum 1 year of experience in sales or retail environment.
• Pleasant personality with good communication skills.
• Willing to work in shifting schedules, weekends and holidays.

Responsibilities

• Greet and assist customers in the store.
• Answer product inquiries and provide recommendations.
• Address concerns and complaints professionally to ensure satisfaction.
• Monitor stocks, conduct inventory, receive deliveries and report shortages or damages.
• Set up product displays and maintain store presentation per brand standards.
• Maintain cleanliness and organization of selling area and fixtures.
• Aim to achieve daily or monthly sales targets.

Skills

Customer service

Sales experience

Communication

Education

High School diploma

College level/Graduate

Job description

MKS Workforce Management Services Inc is urgently looking for a friendly and customer-oriented Customer Service Associate to be assigned in SM Dasmariñas Cavite

Duties & Responsibilities

• Assist and greet customers in the store

• Answer product inquiries and provide recommendations

• Address customer concerns and complaints professionally and ensure customer satisfaction

• Monitor stocks, conduct inventory count, receive deliveries and report shortages or damages

• Set up product displays and maintain store presentation based on brand standards

• Maintain cleanliness and organization of selling area and display fixtures

• Achieve daily or monthly sales target

Qualifications

• At least High School graduate (College level/graduate is a plus)

• With at least 1 year of experience in sales or retail environment

• With pleasing personality and good communication skills

• Willing to work in a shifting schedule, weekends, and holidays

Salary and Benefits

• Minimum Rate Salary

• Complete Government Benefits (SSS, PhilHealth, Pag-IBIG)

• Sales Incentive + Overtime Pay

• Paid Trainings