CUSTOMER SERVICE ASSOCIATE (CSA)

MKS Workforce Management Services Inc.; Tocmo; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Complete Government Benefits (SSS,Phil

Pisc

Job summary

MKS Workforce Management Services Inc. seeks a friendly Customer Service Associate to join the team in SM Baguio. You will greet customers, respond to inquiries, and help maintain appealing product displays while delivering sales targets.

The role requires a positive attitude, clear communication, and the ability to work in shifting schedules, including weekends and holidays. Join a team focused on customer satisfaction and retail excellence.

Qualifications

• Customer-focused and greet customers in-store.
• 1 year of sales/retail experience.
• Good communication and presentable.
• Willing to work in shifting schedules, weekends, and holidays.

Responsibilities

• Assist and greet customers in the store.
• Answer product inquiries and provide recommendations.
• Address customer concerns and complaints professionally and ensure satisfaction.
• Monitor stocks, conduct inventory counts, receive deliveries, and report shortages or damages.
• Set up product displays and maintain store presentation per brand standards.
• Maintain cleanliness and organization of selling area and fixtures.
• Achieve daily or monthly sales targets.

Skills

Customer service

Sales experience

Communication skills

Friendly demeanor

Education

High School diploma

College level preferred

Job description

MKS Workforce Management Services Inc is urgently looking for a friendly and customer-oriented Customer Service Associate to be assigned in SM Baguio

Duties & Responsibilities

• Assist and greet customers in the store

• Answer product inquiries and provide recommendations

• Address customer concerns and complaints professionally and ensure customer satisfaction

• Monitor stocks, conduct inventory count, receive deliveries and report shortages or damages

• Set up product displays and maintain store presentation based on brand standards

• Maintain cleanliness and organization of selling area and display fixtures

• Achieve daily or monthly sales target

Qualifications

• At least High School graduate (College level/graduate is a plus)

• With at least 1 year of experience in sales or retail environment

• With pleasing personality and good communication skills

• Willing to work in a shifting schedule, weekends, and holidays

Salary and Benefits

• Minimum Rate Salary

• Complete Government Benefits (SSS, PhilHealth, Pag-IBIG)

• Sales Incentive + Overtime Pay

• Paid Trainings