CUSTOMER SERVICE ASSOCIATE (CSA)

MKS Workforce Management Services Inc.; Cebu City; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Complete Government Benefits

Sales Incentive + Overtime Pay

Paid Trainings

Job summary

MKS Workforce Management Services Inc. is urgently seeking a friendly Customer Service Associate to be assigned at Rustan's Ayala Center Cebu in Cebu City. You will greet customers, answer inquiries, and provide recommendations to ensure a positive shopping experience.

The role requires at least a high school graduate with 1 year of sales or retail experience, plus strong communication skills. Weekend and holiday shifts are required and training will be provided.

Qualifications

• High school graduate; college level/graduate is a plus.
• At least 1 year of experience in sales or retail.
• Pleasing personality and good communication skills.
• Willing to work on shifting schedule, weekends, and holidays.

Responsibilities

• Assist and greet customers in the store.
• Answer product inquiries and provide recommendations.
• Address customer concerns and complaints professionally and ensure customer satisfaction.
• Monitor stocks, conduct inventory count, receive deliveries and report shortages or damages.
• Set up product displays and maintain store presentation based on brand standards.
• Maintain cleanliness and organization of selling area and display fixtures.
• Achieve daily or monthly sales target.

Skills

Pleasant personality

Communication skills

Customer service

Education

High School graduate

College level/graduate is a plus

Job description

MKS Workforce Management Services Inc is urgently looking for a friendly and customer-oriented Customer Service Associate to be assigned in Rustan's Ayala Center Cebu

Duties & Responsibilities

• Assist and greet customers in the store

• Answer product inquiries and provide recommendations

• Address customer concerns and complaints professionally and ensure customer satisfaction

• Monitor stocks, conduct inventory count, receive deliveries and report shortages or damages

• Set up product displays and maintain store presentation based on brand standards

• Maintain cleanliness and organization of selling area and display fixtures

• Achieve daily or monthly sales target

Qualifications

• At least High School graduate (College level/graduate is a plus)

• With at least 1 year of experience in sales or retail environment

• With pleasing personality and good communication skills

• Willing to work in a shifting schedule, weekends, and holidays

Salary and Benefits

• Minimum Rate Salary

• Complete Government Benefits (SSS, PhilHealth, Pag-IBIG)

• Sales Incentive + Overtime Pay

• Paid Trainings