Customer Service Associate (Agent for Medical Supplies) - Quezon City

Journeyhacks Travel and Tours Agency; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Job summary

Journeyhacks Travel and Tours Agency is seeking a proactive Customer Service Associate to act as the first point of contact for clients in the field and at client locations. You will handle inquiries, resolve issues, and strive to deliver a positive experience on-site.

Strong communication and problem-solving skills are essential. The role requires the ability to work independently, manage time effectively, and apply basic technical knowledge related to the company’s products or services.

Qualifications

• Proven experience in customer service, preferably in a field-based role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Basic technical knowledge relevant to the company’s products or services.

Responsibilities

• Serve as the first point of contact for clients in the field and at client locations.
• Handle customer inquiries and resolve issues to ensure a positive experience.
• Coordinate with clients and internal teams to support service delivery.

Skills

Customer service

Communication

Problem-solving

Independence

Time management

Education

Diploma or bachelor’s degree in Business/Communications

Tools

CRM (if applicable)

Job description

Job Summary:

We are seeking a proactive and customer-focused Customer Service Associate to serve as the first point of contact for clients in the field. This role involves handling customer inquiries, resolving issues, and ensuring a positive customer experience on-site or at customer locations. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to work independently.

Requirements:

• Proven experience in customer service, preferably in a field-based role.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and attention to detail.


• Ability to work independently and manage time effectively.


• Basic technical knowledge relevant to the company’s products or services(if applicable).

Preferred Qualifications:

• Diploma or bachelor’s degree in Business, Communications, or a related field.


• Previous experience in field services, medical supplies, pharmacist or similar industries.