Customer Service Assistant

Littelfuse; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Littelfuse is seeking a Customer Service Assistant to act as a liaison, delivering product information and assisting customers with accuracy and efficiency.

Responsibilities include answering inquiries, providing order details, communicating shipping and pricing information, and tracking issues to report trends to management. 5–7 years of experience and proficiency in MS Office are preferred; SAP experience is a plus.

Qualifications

• High school diploma or equivalent.
• Associate degree or two-year technical/trade degree preferred.
• Five to seven years of experience.
• Proficient in MS Office.
• Analytical skills.
• Strong communication skills.
• Experience with SAP preferred.
• High attention to detail.

Responsibilities

• Answers non-standard inquiries about the products ordered, product offerings, and offers minimal technical assistance.
• Provides accurate, valid, and complete order information to customers.
• Communicates with customers regarding price discrepancies, shipping information, dates and lead times.
• Tracks product issues and identifies if trends exists; reports issues to manager.
• Other duties as assigned.

Job description

# **Customer Service Assistant**Acts as a liaison, providing product information and assists in resolving any emerging problems that our customers may encounter with accuracy and efficiency. **About the job:*** Answers non-standard inquiries about the products ordered, product offerings, and offers minimal technical assistance. (40%)* Provides accurate, valid, and complete order information to customers. (30%)* Communicates with customers regarding price discrepancies, shipping information, dates and lead times. (20%)* Tracks product issues and identifies if trends exists; reports issues to manager. (10%)* Other duties as assigned. About you: * High school diploma or equivalent* Associate degree, two year technical/trade degree, or equivalent preferred* Five to seven years of experience* Proficient in MS Office* Analytical skills* Strong communication skills* Experience with SAP preferred* High attention to detail At Littelfuse, we support employee growth and development. Guided by our cultural principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.