Customer Service & Alarm Center Operator

Electronic Security Systems Corporation (ESSCOR); Makati; On-site; PHP 335,000 - 469,000; Full time

Job summary

Electronic Security Systems Corporation (ESSCOR) is seeking a customer service specialist to support a busy call center in Makati. The role involves handling inbound and outbound calls, addressing alarm signals, and coordinating with clients to ensure prompt service.

The position requires 2–3 years in a call center, professional communication, and strong listening skills. You will work with ESSCOR teams on system testing and alarm monitoring, contributing to high SLA performance.

Qualifications

• 2–3 years of call center experience.
• Professional phone etiquette.
• Excellent listening and conflict-resolution skills.

Responsibilities

• Manage all inbound and outbound calls in a timely and professional manner.
• Attend alarm signals and fault calls to meet SLA.
• Handle customers' complaints via phone or correspondence professionally.
• Update and maintain records on all customers, e.g., Keyholder updates.
• Generate and submit reports to clients and internal departments.
• Perform Virtual Guard Tours (VVGT) on schedule.
• Manage cases and tasks created by CMCC to CS to action.
• Work as a team and ensure call center service level is met.
• Resolve customer queries efficiently and escalate problems promptly.
• Work with ESSCOR team to assist on system testing and alarm monitoring.
• Performs other related duties as may be assigned from time to time.

Skills

Call center experience

Phone etiquette

Listening and conflict resolution

Job description

Electronic Security Systems Corporation (ESSCOR) is seeking a customer service specialist to support a busy call center in Makati. The role involves handling inbound and outbound calls, addressing alarm signals, and coordinating with clients to ensure prompt service.

The position requires 2–3 years in a call center, professional communication, and strong listening skills. You will work with ESSCOR teams on system testing and alarm monitoring, contributing to high SLA performance.