Customer Service Agent - Operations, MariBank Manila Operations

Monee; Mandaluyong, Quezon City; Hybrid; PHP 279,000 - 424,000; Full time

Job summary

Monee, a leading digital payments provider in Southeast Asia, is hiring an Entry Level Customer Service Agent for Operations (MariBank) in Manila. You will document and process customer concerns, ensuring timely referrals to the right teams.

The role emphasizes quality service, time management, and collaboration with the CCC Lead. Open to fresh graduates with 0-2 years in customer service, including digital banking experience preferred.

Qualifications

• 0–2 years in Customer Service or similar roles; fresh graduates welcome.
• Bachelor’s degree in a related field is a plus.
• Experience in Digital Banking or Internet Banking preferred.
• Good time management to handle BAU.

Responsibilities

• Document, process, or refer customer concerns to appropriate units.
• Maintain quality standards by delivering excellent customer service.
• Report to CCC Lead and perform other duties as needed.

Skills

Customer service

Education

Bachelor's degree

Job description

Customer Service Agent - Operations, MariBank

Entry Level

Location Manila

Department Operations

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

Job Description:

• Ensure that all customer concerns are properly documented, processed, or referred to concerned fulfillment units / Resolving Parties
• Adhere to set quality standards by providing excellent customer service at all times
• Report regularly to CCC Lead and perform other functions as deemed necessary

Requirements:

• 0-2 years of work experience in Customer Service or similar roles. Open to fresh graduates.
• Bachelor’s degree in a related field is a plus.
• Preferably has experience in Customer Service (voice / non-voice) for Digital Banking or Internet Banking.
• Must have good time management skills to handle BAU.
• Open to work in Ortigas Center, Mandaluyong City and/or Gateway, Cubao.