Digital Banking Support Agent (Entry Level)

Monee; Mandaluyong, Quezon City; Hybrid; PHP 279,000 - 424,000; Full time

Job summary

Monee, a leading digital payments provider in Southeast Asia, is hiring an Entry Level Customer Service Agent for Operations (MariBank) in Manila. You will document and process customer concerns, ensuring timely referrals to the right teams.

The role emphasizes quality service, time management, and collaboration with the CCC Lead. Open to fresh graduates with 0-2 years in customer service, including digital banking experience preferred.

Qualifications

• 0–2 years in Customer Service or similar roles; fresh graduates welcome.
• Bachelor’s degree in a related field is a plus.
• Experience in Digital Banking or Internet Banking preferred.
• Good time management to handle BAU.

Responsibilities

• Document, process, or refer customer concerns to appropriate units.
• Maintain quality standards by delivering excellent customer service.
• Report to CCC Lead and perform other duties as needed.

Skills

Customer service

Education

Bachelor's degree

Job description

Monee, a leading digital payments provider in Southeast Asia, is hiring an Entry Level Customer Service Agent for Operations (MariBank) in Manila. You will document and process customer concerns, ensuring timely referrals to the right teams.

The role emphasizes quality service, time management, and collaboration with the CCC Lead. Open to fresh graduates with 0-2 years in customer service, including digital banking experience preferred.