L3 Customer Support - Monee Credit

Monee; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A financial services provider is hiring for the L3 Customer Support role in Manila. This position involves resolving escalated complaints, collaborating with teams to address issues, and contributing to service excellence. Candidates should have 1-2 years of experience in customer service, excellent communication skills, and willingness to work in Mandaluyong City with available weekend shifts.

Qualifications

• At least 1-2 years of experience in customer service, especially in financial services.
• Strong time management skills to handle assigned cases.
• Excellent verbal and written communication skills.
• Capable of problem-solving and decision-making.

Responsibilities

• Address and resolve escalated customer complaints efficiently.
• Investigate complaints and collaborate with teams for resolution.
• Summarize and report returns of escalations to operations.

Skills

Customer service experience

Problem-solving skills

Time management

Excellent communication

Job description

Overview

Monee is hiring for the L3 Customer Support - SeaMoney Credit role in Manila, National Capital Region, Philippines.

Responsibilities

• Address and resolve escalated customer complaints, issues, and disputes effectively and efficiently.
• Investigate complaints and collaborate with different teams to facilitate their resolution.
• Handle special tasks to resolve customer queries promptly and effectively.
• Summarize and report reasons for escalations to the operations team, analyze root causes, and recommend actions to prevent similar issues in the future.
• Contribute to the team's efforts by accomplishing related tasks and providing support when needed.

Requirements

• At least 1-2 years experience in customer service and complaint management experience, preferably experience in financial services.
• Must have good time management skills to handle assigned cases.
• Excellent communication (verbal and written) and interpersonal skills.
• Problem-solving and decision-making skills.
• Willing to work in Mandaluyong City, Ortigas, and available for weekend shifts.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other