Customer Service Agent Hiring in Top Bpo's. Salary upto 30K.

Recruitify_HR; Angeles; Sur place; PHP 446 400 - 669 600; Plein temps

Résumé du poste

A leading HR firm in Pampanga, Angeles is seeking an experienced customer service professional with 13 years of experience. The role requires strong verbal and written communication skills, as well as the ability to provide accurate information and resolve complaints effectively. Candidates must hold a Bachelor's degree in a relevant field. This position involves responding to inquiries through various channels and collaborating with team members to enhance service delivery.

Qualifications

• 13 years of experience in customer service or related roles.
• Ability to work in a fast-paced environment.
• Patience, empathy, and a positive attitude towards customers.

Responsabilités

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively.
• Document interactions and feedback in the customer management system.
• Collaborate with team members to improve service delivery.

Connaissances

Strong verbal communication skills

Strong written communication skills

Basic problem-solving abilities

Customer-centric mindset

Formation

Bachelor's degree in a relevant field

Description du poste

Description

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Resolve customer complaints and issues effectively to retain customer loyalty.
• Document interactions and feedback in the customer management system for further analysis.
• Collaborate with team members to improve service delivery and efficiency.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 13 years of experience in customer service or related roles.
• Skills and Competencies: Strong verbal and written communication skills.
• Skills and Competencies: Basic problem-solving abilities and customer-centric mindset.
• Qualities and Traits: Patience, empathy, and a positive attitude towards customers.
• Working Conditions: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.