Ilo-Ilo Customer Care Specialist iRecruit Engage 2027

Concentrix; Iloilo City; In loco; PHP 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

Concentrix Iloilo City is seeking a Customer Care Specialist to interface with customers through inbound/outbound calls and online channels. You will provide service and resolve routine issues, while maintaining high standards to meet KPIs.

The role requires strong communication, basic computer skills, and a patient, courteous demeanor. Training is provided, with full-time shifts in a dynamic, fast-paced environment.

Competenze

• High school diploma; 3–6 months of relevant experience preferred.
• Strong customer service orientation.
• Excellent written and verbal communication.
• Proficient computer/navigation skills.
• Detail oriented with good time management.
• Able to multitask and adapt to changing priorities.
• Team player who can work independently.
• Patient demeanor in all customer interactions.

Mansioni

• Handle inbound and outbound calls; assist customers via the internet as required.
• Clarify customer requirements and provide appropriate resolutions; use available resources.
• Maintain courteous, professional interactions while building rapport with customers.
• Record accurate notes and complete work in the system.
• Identify opportunities to offer additional products or services.
• Respond to inquiries by referencing published materials or escalation to senior staff.

Conoscenze

Customer service

Communication

Computer literacy

Multitasking

Teamwork

Attention to detail

Patience

Formazione

High school diploma

Strumenti

Call center software

Descrizione del lavoro

Job Title: Ilo-Ilo Customer Care Specialist iRecruit Engage 2027 Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location: PHL Iloilo City 4th Floor, Two Global Center, Megaworld Blvd, Iloilo Business Park, Mandurriao

Language Requirements:

Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.