Customer Service & Administrative Assistant | Hybrid | Up to 28K | Weekends Off

Emapta; Makati; Hybrid; PHP 268,000 - 312,000; Full time

Benefits offered by this job

HMO coverage

Hybrid work

Makati location

Salary package

Career growth

Training academy

Gym access

Annual leaves

Referral incentives

Job summary

Emapta is seeking a Customer Service & Administrative Assistant in Makati to support international teams with BPO voice experience. The role offers a hybrid work setup, day shift, and a competitive salary up to PHP 28,000 monthly.

You’ll manage calls, ensure data accuracy, and handle essential administrative tasks. Ideal candidates have a Bachelor’s degree and 6 months to 1 year of BPO customer service, with strong English communication and multitasking abilities.

Qualifications

• Bachelor’s degree required.
• 6 months to 1 year of BPO customer service experience handling inbound and/or outbound voice support.
• Experience in handling a high volume of calls in a BPO/contact center environment.
• Background in customer support, client services, or similar service-focused roles.

Responsibilities

• Handle inbound and outbound calls with customers and stakeholders, providing professional service.
• Update and maintain accurate information in CRM and business systems.
• Data entry, document processing, and records maintenance with accuracy.

Skills

BPO voice experience

High-volume calls

English communication

Customer service

Multitasking

Education

Bachelor’s degree

Job description

Bring BPO Voice Expertise to Excellence in International Business Operations

• Employment type: Full-time
• Shift: Day Shift, Weekends off
• Work setup: Hybrid, Makati
• Salary: Up to 28,000

About the Role

Your expertise in customer communication and administration can influence far more than daily operations. As a Customer Service & Administrative Assistant, apply your BPO voice background to strengthen client satisfaction, maintain accurate business information, and coordinate critical administrative activities supporting international teams. Pursue a meaningful global career with Emapta, recognized for workplace excellence and exceptional talent development. Enjoy hybrid flexibility, competitive compensation, career stability, and continuous professional growth within a supportive environment offering the Top 1% experience for Top 1% talent.

The Qualifications We Seek

• Bachelor's degree required
• 6 months to 1 year of BPO customer service experience handling inbound and/or outbound voice support
• Proven ability to professionally manage a high volume of customer or client calls in a BPO or contact center environment
• Background in customer support, client services, account support, or similar service-focused BPO/contact center functions
• Hands-on experience with administrative and back-office support, including document processing, data entry, recordkeeping, information verification, and coordination
• Strong written and verbal English communication skills with a confident and professional phone manner
• Strong customer service, relationship-building, problem-solving, follow-through, and interpersonal skills
• Detail-oriented and highly accurate when reviewing, recording, updating, and maintaining information
• Ability to manage multiple priorities and maintain service quality in a fast-paced, high-volume environment
• Established record of employment continuity, responsible work practices, and professional conduct
• Must reside within approximately 30 minutes of Makati or be willing to relocate nearby
• Amenable to onsite training in Makati

Your Daily Task

• Handle inbound and outbound calls with customers, external contacts, and stakeholders to obtain information, confirm details, and complete necessary follow-ups while providing professional service
• Update and maintain accurate information in internal CRM and business systems, ensuring records remain complete, organized, and current.
• Perform data entry, document processing, information checking, and records maintenance with a strong focus on accuracy and completeness
• Prepare and organize documents, reports, forms, Excel templates, and other administrative materials as required
• Provide administrative support to the Director, including calendar management, appointment scheduling, task tracking, reporting, and general coordination
• Conduct online research and communicate with external contacts to gather information and address administrative requirementsTrack pending requests, coordinate follow-ups, and assist with day-to-day workflows to ensure tasks are completed accurately and on time
• Support additional administrative and operational activities as needed to maintain efficient processes and consistent service standards

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.