Hybrid Day-Shift Customer Service & Admin Specialist

Emapta; Makati; Hybrid; PHP 268,000 - 312,000; Full time

Benefits offered by this job

HMO coverage

Hybrid work

Makati location

Salary package

Career growth

Training academy

Gym access

Annual leaves

Referral incentives

Job summary

Emapta is seeking a Customer Service & Administrative Assistant in Makati to support international teams with BPO voice experience. The role offers a hybrid work setup, day shift, and a competitive salary up to PHP 28,000 monthly.

You’ll manage calls, ensure data accuracy, and handle essential administrative tasks. Ideal candidates have a Bachelor’s degree and 6 months to 1 year of BPO customer service, with strong English communication and multitasking abilities.

Qualifications

• Bachelor’s degree required.
• 6 months to 1 year of BPO customer service experience handling inbound and/or outbound voice support.
• Experience in handling a high volume of calls in a BPO/contact center environment.
• Background in customer support, client services, or similar service-focused roles.

Responsibilities

• Handle inbound and outbound calls with customers and stakeholders, providing professional service.
• Update and maintain accurate information in CRM and business systems.
• Data entry, document processing, and records maintenance with accuracy.

Skills

BPO voice experience

High-volume calls

English communication

Customer service

Multitasking

Education

Bachelor’s degree

Job description

Emapta is seeking a Customer Service & Administrative Assistant in Makati to support international teams with BPO voice experience. The role offers a hybrid work setup, day shift, and a competitive salary up to PHP 28,000 monthly.

You’ll manage calls, ensure data accuracy, and handle essential administrative tasks. Ideal candidates have a Bachelor’s degree and 6 months to 1 year of BPO customer service, with strong English communication and multitasking abilities.