Customer service

GUINEVERE GLOBAL SDN. BHD.; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

GUINEVERE GLOBAL SDN. BHD. in the Philippines is seeking a proactive Customer Support Specialist to assist clients in a financial trading environment.

You will handle inquiries across live chat and email, and guide users through platform navigation and account setup. The role requires 1–3 years in customer support within finance or fintech, familiarity with MT4/MT5 and CRM systems, and fluency in Tagalog and English.

Qualifications

• 1–3 years of experience in customer support.
• Familiarity with MT4/MT5 and CRM/helpdesk systems.
• Fluency in Tagalog and English.
• Strong problem-solving and communication skills.

Responsibilities

• Answer client questions via live chat and email regarding trading conditions and general inquiries.
• Guide new users through account registration and identity checks (KYC) and document collection.
• Help clients navigate and use MT4/MT5 trading software.
• Assist with deposits and withdrawals, coordinating with finance partners.
• Report technical bugs to IT or relevant internal teams for compliance and risk issues.

Skills

Tagalog and English fluency

CRM systems

MT4/MT5 familiarity

Tools

MetaTrader 4/5 (MT4/MT5)

Job description

This role involves providing comprehensive support to clients in a financial trading environment, managing inquiries across multiple channels, and assisting with platform navigation and account management.

Key responsibilities

Answer client questions via live chat and email regarding trading conditions and general inquiries

Guide new users through account registration, identity checks (Know Your Customer), and document collection

Help clients navigate and use trading software like MetaTrader 4 or MetaTrader 5 (MT4/MT5)

Assist with deposit and withdrawal requests, coordinating with finance or banking partners

Report technical bugs to IT or, as necessary, to relevant internal teams for compliance and risk issues

About you

1 to 3 years of experience in customer support, ideally within financial services, fintech, or FX/CFD brokerages

Familiarity with trading platforms (MT4/MT5) and CRM or helpdesk ticketing systems

Fluency in Tagalog and English

Strong problem-solving abilities and professional communication