FinTech Customer Support Specialist - MT4/MT5 Trading Help

GUINEVERE GLOBAL SDN. BHD.; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

GUINEVERE GLOBAL SDN. BHD. in the Philippines is seeking a proactive Customer Support Specialist to assist clients in a financial trading environment.

You will handle inquiries across live chat and email, and guide users through platform navigation and account setup. The role requires 1–3 years in customer support within finance or fintech, familiarity with MT4/MT5 and CRM systems, and fluency in Tagalog and English.

Qualifications

• 1–3 years of experience in customer support.
• Familiarity with MT4/MT5 and CRM/helpdesk systems.
• Fluency in Tagalog and English.
• Strong problem-solving and communication skills.

Responsibilities

• Answer client questions via live chat and email regarding trading conditions and general inquiries.
• Guide new users through account registration and identity checks (KYC) and document collection.
• Help clients navigate and use MT4/MT5 trading software.
• Assist with deposits and withdrawals, coordinating with finance partners.
• Report technical bugs to IT or relevant internal teams for compliance and risk issues.

Skills

Tagalog and English fluency

CRM systems

MT4/MT5 familiarity

Tools

MetaTrader 4/5 (MT4/MT5)

Job description

GUINEVERE GLOBAL SDN. BHD. in the Philippines is seeking a proactive Customer Support Specialist to assist clients in a financial trading environment.

You will handle inquiries across live chat and email, and guide users through platform navigation and account setup. The role requires 1–3 years in customer support within finance or fintech, familiarity with MT4/MT5 and CRM systems, and fluency in Tagalog and English.