Senior Market Administrator (Senior Trading Tech Support Analyst)

TP ICAP; Manila; On-site; PHP 3,990,177 - 5,217,924; Full time

Job summary

TP ICAP is looking for a Senior Market Administrator to provide critical support for front office trading platforms in Manila. You will ensure seamless trade execution, mentor junior team members, and engage with clients and stakeholders effectively.

Your role will include platform support, incident management, and compliance with internal policies. The ideal candidate should have a strong understanding of trading systems, good communication skills, and experience in financial services.

Qualifications

• Experience in financial services, preferably in credit, rates, FX, or other trading environments.
• Prior experience in a market support or technical operations role.
• Strong organizational skills, detail-oriented, and proactive.

Responsibilities

• Provide first and second line support for trading platforms.
• Act as a key liaison with internal stakeholders and external clients.
• Lead project initiatives and enhance team documentation.

Skills

Strong understanding of trade flows and trading systems

Excellent communication skills (verbal and written)

Strong client-facing and interpersonal skills

Ability to troubleshoot complex issues

Tools

ServiceNow

MS Office tools

Job description

Role Overview

The Senior Market Administrator plays a critical role in supporting the front office trading platforms and ensuring seamless trade execution and system performance. This role combines technical expertise, client service, and leadership to manage platform support, incident resolution, and stakeholder engagement. The Senior Market Administrator also mentors junior team members and contributes to strategic initiatives and platform enhancements.

Responsibilities

Platform & Trade Support

• Provide first and second line support for trading platforms, including incident management, trade issue investigation, and resolution.
• Monitor system logs, outputs, and support chats to proactively identify and resolve issues.
• Ensure data accuracy and perform ongoing maintenance of platform configurations.
• Support and test new software releases and upgrades, including out‑of‑hours coverage when required.

Client & Stakeholder Engagement

• Act as a key liaison with internal stakeholders (brokers, traders, business managers) and external clients (banks, vendors).
• Handle escalations and maintain strong client relationships with a service‑oriented approach.
• Assist in client onboarding, account maintenance, and credit matrix updates.

Triple‑A Values in Action

• Accountability: Own outcomes, deliver on commitments, and ensure operational excellence across all responsibilities.
• Authenticity: Act with integrity, communicate transparently, and build trust with clients and colleagues.
• Adaptability: Embrace change, respond effectively to evolving business needs, and drive continuous improvement.

Leadership & Documentation

• Lead project initiatives and contribute to workflow and system improvements.
• Mentor and train associate‑level team members.
• Maintain and enhance team documentation, procedures, and technical manuals.
• Participate in cross‑training and contribute to global knowledge sharing.

Technical & Operational Excellence

• Support deployment and integration of trading platforms (e.g., Java Webstart, STP, API).
• Liaise with third‑party vendors (e.g., ION, Markit, Traiana, ICE, Reuters) as needed.
• Ensure compliance with internal policies, risk controls, and regulatory requirements.
• Log and track incidents using ServiceNow and contribute to risk assessments and reviews.

Technical Competencies

• Strong understanding of trade flows and trading systems.
• Experience with system administration, data processing, and XML/log analysis.
• Familiarity with network tracing and MS Office tools.
• High technical competency and ability to troubleshoot complex issues.

Professional Attributes

• Excellent communication skills (verbal and written).
• Strong client‑facing and interpersonal skills.
• Highly organized, detail‑oriented, and proactive.
• Demonstrated ability to lead, mentor, and work collaboratively in a team.
• Resilient under pressure and adaptable to fast‑paced environments.

Preferred Background

• Experience in financial services, preferably in credit, rates, FX or other trading environments.
• Prior experience in a market support or technical operations role.
• Knowledge of OTC markets and electronic trading platforms.

Location: Philippines – Ecoprime Building, Taguig City