Customer Service

Open Look Business Solutions Inc; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service solutions provider based in Cebu City is seeking an experienced Customer Service Representative. This role involves appointment setting, lead generation, and retaining clients through effective communication. The ideal candidate should have a proven track record in customer interactions and possess exceptional problem-solving skills. Familiarity with CRM software is preferred, and a goal-oriented mindset is necessary as the role offers opportunities for growth and performance-based metrics.

Qualifications

• Proven experience in customer service or sales.
• Excellent verbal and written communication skills.
• Ability to build rapport and handle objections.

Responsibilities

• Schedule meetings with clients through effective communication.
• Identify and qualify potential leads.
• Engage with customers to foster loyalty and minimize churn.

Skills

Appointment Setting

Lead Generation

Retention

B2B Calls

Cold Calling

Communication skills

Interpersonal skills

Problem-solving skills

Tools

CRM software

Job description

Position Overview:

We are looking for a highly motivated and experienced Customer Service Representative with expertise in one or more areas: Appointment Setting, Lead Generation, Retention, B2B Calls, and Cold Calling. The ideal candidate is an excellent communicator, adept at building relationships, and skilled in driving results through exceptional customer interactions.

Key Responsibilities:

• Appointment Setting: Schedule meetings or appointments with potential clients or customers by effectively communicating value propositions and understanding their needs.
• Lead Generation: Identify and qualify potential leads through research, cold outreach, and strategic engagement to build a robust pipeline.
• Retention: Engage with existing customers to address concerns, provide solutions, and foster loyalty to minimize churn rates.
• B2B Calls: Handle business-to-business interactions professionally, promoting products or services and nurturing partnerships.
• Cold Calling: Conduct outbound calls to prospective customers, introducing offerings, overcoming objections, and generating interest.
• Build and maintain strong relationships with clients, partners, and internal teams to ensure a seamless customer experience.
• Provide accurate information about products, services, pricing, and policies to assist with inquiries and decision-making.
• Utilize CRM tools to document interactions, track leads, and update customer profiles to maintain accurate records.
• Collaborate with sales, marketing, and other departments to address client needs and optimize customer engagement strategies.
• Stay updated on industry trends, product knowledge, and best practices in customer service and sales.
• Meet or exceed performance metrics, such as appointment conversion rates, lead quality, customer retention, and call targets.

Qualifications:

• Proven experience in one or more of the following: Appointment Setting, Lead Generation, Retention, B2B Calls, or Cold Calling.
• Excellent verbal and written communication skills with a persuasive and professional demeanor.
• Strong interpersonal skills with the ability to build rapport quickly and handle objections effectively.
• Familiarity with CRM software and call management systems is preferred.
• Goal-oriented mindset with the ability to work independently and as part of a team.
• Exceptional problem-solving skills and a proactive attitude towards challenges.
• Flexibility to adapt to varying customer needs and market dynamics.