Appointment Setter

School Of Virtual Assistance (SOVA); Philippines; On-site; PHP 167,400 - 334,800; Full time

Job summary

School Of Virtual Assistance (SOVA) is seeking an Appointment Setter to manage outbound calls, qualify leads, and schedule meetings for the closer. The role emphasizes hitting daily activity targets and maintaining clean CRM data.

You will participate in coaching sessions, collaborate with the team to refine call strategies, and ensure a positive customer experience during every interaction. This is a fast-paced, target-driven position requiring strong communication and time-management skills.

Qualifications

• Experience in outbound sales or appointment setting.
• Ability to conduct high-volume outbound calls to warm/cold leads.
• Experience qualifying prospects using scripts or predefined criteria.
• Familiarity with scheduling for sales representatives or closers.
• Strong data entry and lead management in a CRM.
• Proven track record of meeting targets and maintaining activity metrics.

Responsibilities

• Conduct outbound phone calls to warm leads professionally.
• Qualify prospects based on predefined criteria and scripts.
• Schedule qualified appointments into the closer’s calendar.
• Meet or exceed daily activity targets (calls, appointments, show rates).
• Maintain accurate customer information and follow-up tags in CRM.
• Follow lead-management and appointment-scheduling processes.
• Collaborate with team to improve call strategies and performance.
• Participate in coaching and training sessions.
• Ensure a positive customer experience in every interaction.

Skills

Outbound sales

Telemarketing

Lead generation

CRM proficiency

Data entry

Time management

Tools

CRM software

Job description

Position: Appointment Setter

Schedule: 6hrs/day

Key Responsibilities

Core Responsibilities

• Conduct outbound phone calls to warm leads in a professional and engaging manner.
• Qualify prospective customers based on predefined criteria and sales scripts.
• Schedule qualified appointments directly into the assigned closer’s calendar.
• Meet or exceed daily activity targets, including outbound calls, contacts made, appointments booked, and show rates.
• Maintain accurate and up-to-date customer information, notes, and follow‑up tags within the CRM.
• Follow established processes for lead management and appointment scheduling.
• Collaborate with team members and leadership to improve call strategies, conversion rates, and overall performance.
• Participate in coaching sessions, team meetings, and ongoing training initiatives.
• Ensure a positive customer experience during every interaction.

Qualifications

• Prior experience in outbound sales, telemarketing, appointment setting, lead generation, or a similar customer‑facing sales role.
• Proven ability to conduct high‑volume outbound phone outreach to warm and/or cold leads.
• Experience qualifying prospects using established criteria, scripts, or sales processes.
• Familiarity with scheduling appointments for sales representatives or closers.
• Working knowledge of CRM platforms and best practices for accurate data entry and lead management.
• Demonstrated ability to consistently meet or exceed daily activity, booking, and conversion targets.
• Excellent verbal communication, active listening, and interpersonal skills.
• Strong organizational and time management skills with the ability to manage multiple tasks efficiently.
• Adaptable and coachable, with the ability to refine call techniques based on feedback and performance metrics.
• Self‑motivated, goal‑oriented, and able to work effectively in a fast‑paced environment.