Customer Relationship Management Manager – Real Estate

Our Clients; Quezon City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Our Clients in Quezon City is seeking a Customer Relationship Management (CRM) Manager to oversee customer engagement and after-sales operations for a real estate company. The role is on-site and full-time, based in Quezon City.

You will lead the CRM team, manage client inquiries and billing, and coordinate with Sales, Finance, and Property Management to ensure a seamless ownership experience. This position emphasizes strong leadership, CRM proficiency, and a focus on customer satisfaction and

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Real Estate Management, or related field.
• Minimum of 5 years of managerial experience in CRM or customer service within Real Estate.
• Experience with real estate developers or property companies.
• Strong leadership, communication, and stakeholder-management skills.
• Proficient in CRM platforms and Microsoft Office applications.

Responsibilities

• Lead the CRM team in managing customer relationships and after-sales support.
• Handle customer inquiries, concerns, complaints, and service escalations.
• Oversee billing concerns, payment inquiries, account coordination, and documentation.
• Build and maintain relationships with property buyers and homeowners.
• Coordinate with Sales, Finance, Property Management, and other departments to resolve client concerns.
• Monitor customer satisfaction, service quality, and operational performance.
• Develop and implement customer engagement and retention initiatives.
• Prepare reports and analyze customer feedback to improve service delivery.
• Coach and mentor team members while ensuring compliance with company service standards.

Skills

Leadership

Stakeholder management

Communication

Customer service operations

Billing processes

Education

Bachelor’s degree in Business Administration, Marketing, Real Estate Management, or related field

Tools

CRM platforms

Microsoft Office

Job description

Customer Relationship Management (CRM) Manager – Real Estate

Location: Quezon City
Work Setup: On-site
Employment Type: Full-time

Job Summary

We are looking for a Customer Relationship Management (CRM) Manager to oversee customer engagement and after-sales operations for a real estate company. The successful candidate will lead the CRM team in providing exceptional customer service, managing client concerns, billing inquiries, and ensuring a seamless ownership experience.

Key Responsibilities

• Lead the CRM team in managing customer relationships and after-sales support.
• Handle customer inquiries, concerns, complaints, and service escalations.
• Oversee billing concerns, payment inquiries, account coordination, and documentation.
• Build and maintain strong relationships with property buyers and homeowners.
• Coordinate with Sales, Finance, Property Management, and other departments to resolve client concerns.
• Monitor customer satisfaction, service quality, and operational performance.
• Develop and implement customer engagement and retention initiatives.
• Prepare reports and analyze customer feedback to improve service delivery.
• Coach and mentor team members while ensuring compliance with company service standards.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Real Estate Management, or any related field.
• Minimum of 5 years of managerial experience in CRM or Customer Service within the Real Estate industry.
• Must have experience working for a real estate developer or property company.
• Strong expertise in client relationship management, billing processes, customer service operations, and inquiry handling.
• Excellent leadership, communication, and stakeholder management skills.
• Proficient in CRM platforms and Microsoft Office applications.