Customer Relations & Security Manager

The SM Store (SM Mart Inc.); Zambales; On-site; PHP 600,000 - 900,000; Full time

Job summary

The SM Store (SM Mart Inc.) is seeking a Security Manager to oversee Customer Relations Service personnel and security guards, and to develop strategies plus implement company security protocols across the branch.

You will lead incident response, conduct loss prevention programs, manage CCTV and alarm systems, collaborate with branch managers and external partners, and assess local security needs to prevent disruptions.

Qualifications

• Graduate of any Bachelor's Degree
• At least 3 years managerial experience in Security Management in any field
• Knowledge in latest trend in Guard Force Management, Loss Prevention & Physical Security

Responsibilities

• Respond to all kinds of incident except for sales-related issues
• Conduct investigation, execute loss prevention measures, and provide necessary recommendation/s and/or interventions to minimize if not zero-out losses and disruptions
• Lead the execution of the emergency management program and collaborate closely with the Office of the Branch Management, Managers and external counterparts
• Direct the proper and effective utilization of CCTV and alarm systems in the branch and immediately act on reports about its defects or non-functionality
• Assess and recommend interventions, if necessary, on local situations for trending incident categories and potential disruptive events

Education

Bachelor's Degree

Job description

The SM Store (SM Mart Inc.) is seeking a Security Manager to oversee Customer Relations Service personnel and security guards, and to develop strategies plus implement company security protocols across the branch.

You will lead incident response, conduct loss prevention programs, manage CCTV and alarm systems, collaborate with branch managers and external partners, and assess local security needs to prevent disruptions.