Customer Relations Services Manager | Trece Martires

The SM Store (SM Mart Inc.); Cavite City; On-site; PHP 520,000 - 680,000; Full time

Job summary

The SM Store (SM Mart Inc.) is seeking a Security Manager to oversee Customer Relations Service personnel and branch security. You will develop strategies, implement security protocols, and ensure effective loss prevention across the store in Cavite City, Philippines.

Responsibilities include incident response (excluding sales issues), investigations, emergency program leadership, CCTV operations, and analyzing incident trends to prevent disruptions.

Qualifications

• Graduate of any Bachelor's Degree
• At least 3 years managerial experience in Security Management in any field
• Knowledge in latest trend in Guard Force Management, Loss Prevention & Physical Security

Responsibilities

• Respond to all kinds of incident except for sales-related issues
• Conduct investigations, execute loss prevention measures, and propose interventions to minimize losses and disruptions
• Lead emergency management program and collaborate with the Office of the Branch Management, Managers and external counterparts
• Direct CCTV and alarm system utilization and address defects or non-functionality promptly
• Assess local incident trends and suggest interventions for potential disruptions

Skills

Security management

Incident handling

CCTV operation

Education

Bachelor's Degree

Job description

Job Function
Responsible for managing the Customer Relations Service personnel and security guards of SM Store. Will also be responsible for developing strategies, implementation of company protocols and/or regulations related to security.

Responsibilities

• Respond to all kinds of incident except for sales-related issues

• Conduct investigation, execute loss prevention measures, and provide necessary recommendation/s and/or interventions to minimize if not zero-out losses and disruptions

• Lead the execution of the emergency management program and collaborate closely with the Office of the Branch Management, Managers and external counterparts

• Direct the proper and effective utilization of CCTV and alarm systems in the branch and immediately act on reports about its defects or non-functionality

• Assess and recommend interventions, if necessary, on local situations for trending incident categories and potential disruptive events

Qualifications

• Graduate of any Bachelor's Degree

• At least 3 years managerial experience in Security Management in any field

• Knowledge in latest trend in Guard Force Management, Loss Prevention & Physical Security