Customer Relations Officer

MG Matina - Service Department; Davao City; On-site; PHP 180,000 - 300,000; Full time

Job summary

MG Matina - Service Department is seeking a customer relations specialist to drive outbound telemarketing and appointment setting while maintaining excellent service levels. You will coordinate with the service team and manufacturers to ensure timely follow-ups and customer satisfaction.

The role emphasizes onboarding new clients, handling inquiries, and maintaining accurate data for reporting. Fluency in English and Filipino is required, with strong communication and interpersonal skills.

Qualifications

• Bachelor's degree or higher in Business Administration, Communications or Marketing.
• Strong knowledge of KPIs and ability to interpret data.
• Excellent communication and empathy with clients.

Responsibilities

• Promotes the company through effective customer relations and goodwill.
• Conducts brand new release orientations to clients.
• Contacts new vehicle sales customers one week after delivery to ensure satisfaction.
• Procures service appointments via telephone and emails (approximately 40 outbound calls per day).
• Responds to inquiries and resolves concerns promptly and effectively.
• Assists the branch on issues requiring coordination with manufacturers.
• Maintains databases, spreadsheets, and daily reports.
• Submits reporting requirements by deadlines.
• Supports the Service Dept. in promoting and implementing the service appointment system.
• Keeps accurate customer data files and assists in telemarketing for promotions.

Skills

KPI understanding

Outbound telemarketing

English fluency

Filipino fluency

Local dialect

Customer service

Computer literacy

Appointment setting

Interpersonal skills

Results-oriented

Education

Bachelor's degree in Business Administration/Communications/Marketing

Job description

Qualifications:

• Bachelor's Degree in Business Administration, Communications or Marketing
• Have the ability to understand Key Performance Indicators as indicated by the company
• Able to communicate and empathize with clients
• Preferably with experience in doing outbound telemarketing
• Fluent in English, Filipino and local dialect
• Proficient with computer applications
• Basic understanding of appointment setting; concept of follow up
• Excellent customer service, interpersonal and communication skills
• Results-Oriented

Job Description:

• Promotes company through effective customer relations and good will.
• Conducts brand new release orientation to the clients.
• Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer's satisfaction on overall dealership experience.
• Procure service appointments of clients via telephone calls and emails. Approximately 40 outbound calls per day.
• Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same.
• Assist the branch on issues requiring assistance and follow-up from/to the manufacturers.
• Maintains database, spreadsheets and other medium set for daily update and reporting.
• Submits reportorial requirements on or before the set deadline.
• Assist the Service Dept. in promoting and implementing service appointment system.
• Maintains an accurate and efficient file of customer data.
• Assist in telemarketing for various promo and events.