Customer Relations Assistant

Filinvest Development Corporation; Villanueva; On-site; PHP 279,000 - 390,600; Full time

Job summary

Filinvest Development Corporation is seeking a Customer Relations Staff member to provide administrative support to the Customer Relations Manager. This full-time role involves maintaining efficient operations, assisting with communications, and managing multiple tasks related to external outreach efforts.

Ideal candidates will have 1-2 years of administrative experience, excellent organizational skills, and proficiency in Microsoft Office. A Bachelor’s degree in communications or a related field is preferred.

Qualifications

• 1-2 years of administrative experience in external affairs or communications.
• Excellent organizational and time-management skills.
• Proficient in Microsoft Office Suite and knowledgeable in project management tools.

Responsibilities

• Provide administrative support to the Customer Relations Manager.
• Assist in coordinating meetings, conferences, and events.
• Maintain accurate records of external relations.
• Research for external affairs projects.
• Monitor and report on external affairs initiatives.

Skills

Organizational skills

Time-management skills

Written communication skills

Verbal communication skills

Proficiency in Microsoft Office Suite

Project management tools familiarity

Detail-oriented

Professional demeanor

Education

Bachelor’s degree in communications

Bachelor’s degree in public relations

Bachelor’s degree in business administration

Job description

The Customer Relations Staff will provide administrative support to the Customer Relations Manager in a variety of capacities. This role is crucial for maintaining efficient operations within the Customer Relations Department, assisting with communications, scheduling, and managing tasks that align with the organization's external outreach and relations efforts.

Duties and Responsibilities

• 20% - Administrative Support: Provide daily administrative support to the Customer Relations Manager, including managing calendars, processing EAM for RFPs and trip requests, filing OBT, and handling liquidations.
• 20% - Meeting and Event Coordination: Assist in coordinating and organizing meetings, conferences, and events with external stakeholders, including venue booking, material preparation, and logistics management.
• 20% - Data Management: Maintain accurate and up-to-date records of external relations, including contact databases, event schedules, and relevant correspondence.
• 20% - Research Assistance: Research as needed for external affairs projects or outreach, providing the External Affairs Assistant Manager with insights and relevant information.
• 20% - Reporting and Follow-ups: Monitor and report on the progress of various external affairs initiatives, following up with stakeholders as necessary to ensure all deadlines are met.

Experience

1-2 years of administrative experience, preferably in an external affairs, communications, or public relations role.

Skills & Competencies

• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with project management tools.
• Ability to manage multiple tasks and prioritize effectively.
• Professional demeanor with the ability to interact with external stakeholders courteously and efficiently.
• Detail-oriented and proactive with a strong sense of accountability.

Working Conditions

• Full-time position with the possibility of occasional evening or weekend work depending on project deadlines or event scheduling.
• Occasional travel may be required for external meetings or events.

Education

Bachelor’s degree in communications, public relations, business administration, or a related field is preferred.