Customer Relations Assistant

FDC Misamis Power Corporation; Villanueva; On-site; PHP 223,000 - 357,000; Full time

Job summary

FDC Misamis Power Corporation seeks a Customer Relations Staff to support the Customer Relations Manager with administrative duties, communications, scheduling, and external outreach tasks. The role involves meeting and event coordination, data management, and research for external affairs projects.

The ideal candidate has 1–2 years of administrative experience in related fields, strong organizational and communication skills, and proficiency with MS Office.

Qualifications

• 1–2 years of administrative experience, preferably in external affairs, communications, or public relations.
• Bachelor’s degree in a related field preferred.
• Proficiency with MS Office Suite required.

Responsibilities

• Provide daily administrative support to the Customer Relations Manager.
• Assist with communications, scheduling, and task management for external outreach.
• Coordinate meetings, conferences, and events with external stakeholders.
• Maintain accurate records of external relations data and correspondence.
• Conduct research for external affairs projects as needed.
• Monitor progress and follow up on deadlines.

Skills

Organizational skills

Communication skills

Office software

Task prioritization

Professional demeanor

Attention to detail

Education

Bachelor's degree in communications/public relations/business

Tools

Microsoft Office

Project management tools

Job description

The Customer Relations Staff will provide administrative support to the Customer Relations Manager in a variety of capacities. This role is crucial for maintaining efficient operations within the Customer Relations Department, assisting with communications, scheduling, and managing tasks that align with the organization's external outreach and relations efforts.

Duties and Responsibilities:

20% - Administrative Support:Provide daily administrative support to the Customer Relations Manager, including managing calendars, processing EAM for RFPs and trip requests, filing OBT, and handling liquidations.

20% - Meeting and Event Coordination:Assist in coordinating and organizing meetings, conferences, and events with external stakeholders, including venue booking, material preparation, and logistics management.

20% - Data Management:Maintain accurate and up-to-date records of external relations, including contact databases, event schedules, and relevant correspondence.

20% - Research Assistance:Research as needed for external affairs projects or outreach, providing the External Affairs Assistant Manager with insights and relevant information.

20%- Reporting and Follow-ups:Monitor and report on the progress of various external affairs initiatives, following up with stakeholders as necessary to ensure all deadlines are met.

Experience:1-2 years of administrative experience, preferably in an external affairs, communications, or public relations role.

Skills & Competencies:

• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with project management tools.
• Ability to manage multiple tasks and prioritize effectively.
• Professional demeanor with the ability to interact with external stakeholders courteously and efficiently.
• Detail-oriented and proactive with a strong sense of accountability.

Working Conditions:

• Full-time position with the possibility of occasional evening or weekend work depending on project deadlines or event scheduling.

• Occasional travel may be required for external meetings or events.

Education:

Bachelor’s degree in communications, public relations, business administration, or a related field is preferred.