Customer Relation Officer

CruzMotors Phils Corporation; Laguna; On-site; PHP 200,880 - 279,000; Full time

Job summary

CruzMotors Phils Corporation in Laguna invites a customer service oriented professional to join our team. You will handle customer concerns, assist walk-ins, calls, and appointments, and maintain client records.

You will coordinate with the Service Advisor, upsell services and accessories, and build lasting client relationships to ensure a positive experience. Candidates should have proven customer service experience, strong communication, and a valid driver's license.

Qualifications

• Proven experience in customer service or client relations.

Responsibilities

• Handle customer service-related concerns
• Assist walk-in clients, phone calls, appointments, and messages
• Maintain records of clients and vehicle units
• Understand customer concerns and coordinate with the Service Advisor
• Build good relationships with clients for an excellent customer experience
• Promote and upsell company services and accessories

Skills

Customer service

Communication

Interpersonal skills

Customer focus

Computer literacy

Attention to detail

Driving license

Job description

Join the CruzMotors team! We’re looking for someone passionate in customer service and willing to grow with us in the automotive industry.

JOB RESPONSIBILITIES:

• Handle customer service-related concerns
• Assist walk-in clients, phone calls, appointments, and messages
• Maintain records of clients and vehicle units
• Understand customer concerns and coordinate with the Service Advisor
• Build good relationships with clients for an excellent customer experience
• Promote and upsell company services and accessories

REQUIREMENTS:

• With proven experience in customer service or client relations
• Strong communication and interpersonal skills
• Professional appearance and customer-oriented attitude
• Computer-literate and detail-oriented
• Preferably living near Biñan, Laguna
• Must know how to drive and possess a valid driver's license