Automotive Customer Experience Specialist

CruzMotors Phils Corporation; Laguna; On-site; PHP 200,880 - 279,000; Full time

Job summary

CruzMotors Phils Corporation in Laguna invites a customer service oriented professional to join our team. You will handle customer concerns, assist walk-ins, calls, and appointments, and maintain client records.

You will coordinate with the Service Advisor, upsell services and accessories, and build lasting client relationships to ensure a positive experience. Candidates should have proven customer service experience, strong communication, and a valid driver's license.

Qualifications

• Proven experience in customer service or client relations.

Responsibilities

• Handle customer service-related concerns
• Assist walk-in clients, phone calls, appointments, and messages
• Maintain records of clients and vehicle units
• Understand customer concerns and coordinate with the Service Advisor
• Build good relationships with clients for an excellent customer experience
• Promote and upsell company services and accessories

Skills

Customer service

Communication

Interpersonal skills

Customer focus

Computer literacy

Attention to detail

Driving license

Job description

CruzMotors Phils Corporation in Laguna invites a customer service oriented professional to join our team. You will handle customer concerns, assist walk-ins, calls, and appointments, and maintain client records.

You will coordinate with the Service Advisor, upsell services and accessories, and build lasting client relationships to ensure a positive experience. Candidates should have proven customer service experience, strong communication, and a valid driver's license.