Customer Protection & Risk Investigator

Remitly; Manila; Hybrid; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Rice Allowance

Transport Allowance

Paid Vacation

Medical, Dental & Vision

Accident and Life Insurance

ESPP

Job summary

Remitly is seeking a Customer Protection Associate for pooling in Manila. You will review transactions, assess risk, and communicate with customers and banks to verify legitimacy. You’ll protect customers and ensure accurate documentation while collaborating with Risk Operations.

The role requires a high school diploma, English fluency, and readiness to work onsite with flexible hours. Prior risk or fraud prevention experience is preferred, with opportunities to contribute to process

Qualifications

• Must hold at least a high school diploma.
• At least 1 year of experience in risk management or related fields such as e-commerce, fraud prevention, QA, retail payments, tech support or BPO (financial accounts preferred).
• Excellent written and verbal English communication skills.
• Ability to multi-task with high accuracy and urgency with minimal supervision.
• Amenable to onsite work and unconventional hours (evenings, weekends, holidays).

Responsibilities

• Review transactions and information to understand customers while protecting identity.
• Make customer-centric decisions and mitigate risk efficiently.
• Identify suspicious activities including AML issues and patterns.
• Document interactions and findings clearly in company systems.
• Provide support to Customer Service and Risk Operations teams as needed.

Skills

Advanced soft skills and de-escalation

Fast learning

Process improvement

Time management

Flexibility/independence

Education

High School Diploma

Job description

Remitly is seeking a Customer Protection Associate for pooling in Manila. You will review transactions, assess risk, and communicate with customers and banks to verify legitimacy. You’ll protect customers and ensure accurate documentation while collaborating with Risk Operations.

The role requires a high school diploma, English fluency, and readiness to work onsite with flexible hours. Prior risk or fraud prevention experience is preferred, with opportunities to contribute to process