Customer Trust & Protection Specialist

Remitly Inc.; Manila; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Rice Allowance

Transportation Allowance

Paid Vacation

Medical, Dental & Vision

Accident and Life Insurance

Employee Stock Purchase Plan

Mental Health Benefits

Job summary

Remitly Inc. seeks a Customer Protection Associate to enhance customer loyalty through personalized and secure service. The role requires commitment to quality customer experience while managing risk through compliance with regulations.

The ideal candidate has a High School Diploma and experience in fields such as Risk Management or Fraud Prevention. Additional requirements include strong English communication skills and the ability to work onsite during unconventional hours.

Qualifications

• At least one year of working experience in Risk Management or related fields like E-Commerce or Fraud Prevention.
• Excellent written and verbal English communication skills.
• Ability to multi-task with high accuracy and urgency.

Responsibilities

• Review transactions to understand our customers and identify fraudulent activities.
• Make customer-centric decisions and provide timely resolutions.
• Document all interactions and findings via organizational tools.

Skills

Customer-Centric Focus

Decision Quality

Resolution Focus

Emotional Intelligence

Advanced Soft Skills

Adaptability

Time Management

Process Improvement

Education

High School Diploma

Job description

Remitly Inc. seeks a Customer Protection Associate to enhance customer loyalty through personalized and secure service. The role requires commitment to quality customer experience while managing risk through compliance with regulations.

The ideal candidate has a High School Diploma and experience in fields such as Risk Management or Fraud Prevention. Additional requirements include strong English communication skills and the ability to work onsite during unconventional hours.