Customer Order Management Manager (Healthcare)

Cardinal Health International Philippines Inc.; Philippines; Hybrid; PHP 700,000 - 1,000,000; Full time

Job summary

Cardinal Health International Philippines Inc. is seeking an experienced Customer Order Management leader to drive departmental operations, supervise staff, and ensure effective order resolution.

The role emphasizes policy development, guideline adherence, and cross-functional collaboration across teams and suppliers. The position requires 3–5 years of managerial experience in a BPO, a related degree, and comfort with hybrid work and US-hour scheduling at the BGC site.

Qualifications

• Must have 3–5 years of managerial experience in a BPO setup.
• Bachelor’s degree in a related field or equivalent work experience preferred.
• Healthcare customer service account experience preferred.
• Proven experience leading teams in a high-volume, fast-paced environment.
• Strong analytical, communication, and stakeholder-management skills.
• Willing to work hybrid and US hours in BGC (Bonifacio Global City).

Responsibilities

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff.
• Participates in the development of policies and procedures to achieve specific goals.
• Ensures employees operate within guidelines.
• Decisions have a short term impact on work processes, outcomes and customers.
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management.
• Interactions normally involve resolution of issues related to operations and/or projects.
• Gains consensus from various parties involved.

Skills

Leadership

Communication

Stakeholder management

Analytical skills

Hybrid work

US hours

Education

Bachelor’s degree or equivalent

Job description

What Customer Order Management contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Qualifications

• At least 3-5 years of Managerial experience in a BPO set-up, required

• Bachelor’s degree in a related field or equivalent work experience, preferred

• Healthcare customer service account experience preferred.

• Demonstrated experience leading teams in a high-volume, fast-paced customer service or healthcare operations environment

• Strong analytical, communication, and stakeholder-management skills

• Willing to work on a hybrid set-up and US hours in BGC.

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff

• Participates in the development of policies and procedures to achieve specific goals

• Ensures employees operate within guidelines

• Decisions have a short term impact on work processes, outcomes and customers

• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management

• Interactions normally involve resolution of issues related to operations and/or projects

• Gains consensus from various parties involved