Supervisor, Customer Order Management

Cardinal Health; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Cardinal Health is seeking a seasoned Customer Order Management supervisor in the Philippines to lead a revenue cycle team, ensuring timely insurance verifications, prior authorizations, and claims processing. The role emphasizes coaching, process improvement, and adherence to quality standards within a hybrid work arrangement.

The ideal candidate will have 4–8 years of supervisory experience in RCM, a related bachelor’s degree, and readiness to work US hours in BGC.

Qualifications

• Experience supervising revenue cycle team members.
• Willing to work hybrid and US hours in BGC (Taguig).
• Internal candidates open to OPRCM levels with POC experience.

Responsibilities

• Supervises the day-to-day activities of revenue cycle team members and ensures operational goals are met.
• Monitors productivity, quality, service levels, and compliance with established policies and procedures.
• Provides coaching, performance feedback, and development support to team members.
• Resolves routine operational issues and escalates complex concerns as appropriate.
• Collaborates with peers, managers, and cross-functional partners to improve processes and customer outcomes.
• Uses reporting and data analysis to identify trends, address performance gaps, and drive continuous improvement.
• Ensures timely and accurate completion of insurance verification, prior authorization, claims, denial management, and other revenue cycle activities.
• Communicates effectively with team members, stakeholders, and customers to support operational success.
• Implements and reinforces process changes, best practices, and quality standards.
• Decisions primarily impact team performance, customer experience, and operational results.

Skills

Supervisory experience

RCM team leadership

Education

Bachelor’s degree in related field

Job description

What Customer Order Management contributes to Cardinal Health

Leading frontline teams responsible for insurance verification, prior authorization, claims management, denial resolution, and reimbursement activities. They ensure operational performance, quality, compliance, and productivity standards are met while supporting timely revenue capture, improving customer experience, and driving efficient revenue cycle operations.

Qualifications

• External 4-8 years of experience as supervisor/team lead managing an RCM account, preferred Bachelor’s degree in related field, or equivalent work experience, preferred


• Willing to work on a hybrid set-up and US hours in BGC.


• Internal: Open to AHS OPRCM B4, P1 and up. Candidate must have POC experience.

What is expected of you and others at this level

• Supervises the day-to-day activities of revenue cycle team members and ensures operational goals are met.


• Monitors productivity, quality, service levels, and compliance with established policies and procedures.


• Provides coaching, performance feedback, and development support to team members.


• Resolves routine operational issues and escalates complex concerns as appropriate.


• Collaborates with peers, managers, and cross-functional partners to improve processes and customer outcomes.


• Uses reporting and data analysis to identify trends, address performance gaps, and drive continuous improvement.


• Ensures timely and accurate completion of insurance verification, prior authorization, claims, denial management, and other revenue cycle activities.


• Communicates effectively with team members, stakeholders, and customers to support operational success.


• Implements and reinforces process changes, best practices, and quality standards.


• Decisions primarily impact team performance, customer experience, and operational results.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

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