Supervisor, Customer Order Management

Cardinal Health, Inc.; Philippines; Hybrid; PHP 670,000 - 1,004,000; Full time

Job summary

Cardinal Health in the Philippines seeks a supervisor to lead revenue cycle management teams and ensure efficient insurance verification, prior authorization, and claims processing aligned with company standards. The role supports timely revenue capture and customer experience improvements while coordinating with cross-functional partners.

The ideal candidate has 4–8 years in supervision of an RCM account, a related bachelor’s degree (or equivalent), and willingness to work hybrid hours in US

Qualifications

• 4–8 years of experience as supervisor/team lead managing an RCM account (preferred).
• Bachelor’s degree in related field, or equivalent work experience (preferred).
• Willing to work on a hybrid set-up and US hours in BGC.

Responsibilities

• Supervises day-to-day activities of revenue cycle team members and ensures operational goals are met.
• Monitors productivity, quality, service levels, and compliance with policies.
• Provides coaching, performance feedback, and development support to team members.
• Resolves routine operational issues and escalates complex concerns as needed.
• Collaborates with peers, managers, and cross-functional partners to improve processes.
• Uses reporting and data analysis to identify trends and address performance gaps.
• Ensures timely and accurate completion of insurance verification, prior authorization, claims, denial management, and other revenue cycle activities.
• Communicates effectively with team members, stakeholders, and customers to support operational success.
• Implements and reinforces process changes, best practices, and quality standards.
• Decisions primarily impact team performance, customer experience, and operational results.

Skills

Supervision

Team leadership

RCM knowledge

Data analysis

Education

Bachelor's degree

Related field/experience

Job description

What Customer Order Management contributes to Cardinal Health

Leading frontline teams responsible for insurance verification, prior authorization, claims management, denial resolution, and reimbursement activities. They ensure operational performance, quality, compliance, and productivity standards are met while supporting timely revenue capture, improving customer experience, and driving efficient revenue cycle operations.

Qualifications

External

• 4-8 years of experience as supervisor/team lead managing an RCM account, preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred
• Willing to work on a hybrid set-up and US hours in BGC.

Internal

• Open to AHS OPRCM B4, P1 and up.
• Candidate must have POC experience.

What is expected of you and others at this level

• Supervises the day-to-day activities of revenue cycle team members and ensures operational goals are met.
• Monitors productivity, quality, service levels, and compliance with established policies and procedures.
• Provides coaching, performance feedback, and development support to team members.
• Resolves routine operational issues and escalates complex concerns as appropriate.
• Collaborates with peers, managers, and cross-functional partners to improve processes and customer outcomes.
• Uses reporting and data analysis to identify trends, address performance gaps, and drive continuous improvement.
• Ensures timely and accurate completion of insurance verification, prior authorization, claims, denial management, and other revenue cycle activities.
• Communicates effectively with team members, stakeholders, and customers to support operational success.
• Implements and reinforces process changes, best practices, and quality standards.
• Decisions primarily impact team performance, customer experience, and operational results.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.