Customer Service Order Mgmt Supervisor - Revenue Cycle Management

Cardinal Health International Philippines Inc.; Philippines; Hybrid; PHP 335,000 - 469,000; Full time

Job summary

Cardinal Health International Philippines Inc. is seeking a Customer Order Management professional to coordinate and supervise daily operations within our customer service team.

The role focuses on contract administration, order expediting, and problem resolution to support customer satisfaction. The candidate should have at least two years of supervisory experience, an SHS or 2 years college background, and readiness to work US hours in a hybrid setup in BGC.

Qualifications

• SHS graduate or 2 years of college coursework.
• At least 2 years of supervisory leadership experience.
• Knowledge of Healthcare Operations—Insurance Verification, Prior Authorization, and Medical Documentation is an advantage.
• Willing to work US hours in a hybrid set-up based in BGC.

Responsibilities

• Coordinates and supervises the daily activities of operations or business staff
• Administers and exercises policies and procedures
• Ensures employees operate within guidelines
• Decisions have a direct impact to work unit operations and customers
• Frequently interacts with subordinates, customers, and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution

Skills

Supervisory leadership

Healthcare operations knowledge

Insurance verification

Prior authorization

Medical documentation

US hours availability

Education

SHS graduate or 2 years of college

Job description

What Customer Order Management contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Qualifications

• At least SHS graduate or 2 years of college coursework
• At least 2 years of supervisory leadership experience
• Knowledge of Healthcare Operations—specifically Insurance Verification, Prior Authorization, and Medical Documentation—is an advantage
• Willing to work US hours in a hybrid set-up based in BGC

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations or business staff
• Administers and exercises policies and procedures
• Ensures employees operate within guidelines
• Decisions have a direct impact to work unit operations and customers
• Frequently interacts with subordinates, customers, and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution