Manager, Customer Order Management

Cardinal Health International Philippines Inc.; Pateros; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Cardinal Health Philippines Inc. seeks an experienced leader to manage Customer Order Management within the Revenue Cycle Management domain.

The role oversees daily operations across revenue cycle functions and drives performance on productivity, quality, service levels, cash collections, and denial rates to ensure a positive customer experience. The position partners with payers, customers, and business leaders to resolve complex operational issues, ensuring strict adherence to payer,

Qualifications

• Bachelor’s degree in related field, or equivalent work experience.
• 8–12 years of experience in revenue cycle management (preferred).
• At least 4 years of experience in handling an RCM team (preferred).

Responsibilities

• Manages daily operations across revenue cycle functions.
• Drives performance on productivity, quality, service level, cash collections, and denial rates.
• Develops strategies to improve efficiency and reimbursement outcomes.
• Partners with payers, customers, and leaders to resolve complex issues.
• Ensures compliance with payer, regulatory, and company policies.
• Leads workforce planning, training, and employee development.
• Uses data and analytics to identify trends and drive root cause analysis.
• Leads operational projects and continuous improvement initiatives.

Skills

Leadership

RCM

Cross-functional

Operations management

Education

Bachelor’s degree in related field

Job description

What Customer Order Management contributes to Cardinal Health

Customer Order Management is responsible for optimizing reimbursement processes, improving cash flow, reducing denials, and ensuring compliance across the revenue cycle. Through insurance verification, prior authorization, claims management, and accounts receivable activities, RCM helps drive financial performance, operational efficiency, and a positive customer experience.

Qualifications

(External)

• 8-12 years of experience, preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred

(Internal)

• at least 4 years of experience in handling an RCM Team, preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred

What is expected of you and others at this level

• Manages daily operations and supervises supervisors, team leads, and frontline employees across multiple revenue cycle functions.
• Drives performance against key metrics including productivity, quality, service level, cash collections, denial rates, and customer experience.
• Develops and executes operational strategies that improve efficiency, reduce rework, and enhance reimbursement outcomes.
• Partners with cross-functional teams, payers, customers, and business leaders to resolve complex operational issues.
• Ensures compliance with payer, regulatory, and company policies and procedures.
• Leads workforce planning, staffing, training, and employee development initiatives.
• Utilizes data, reporting, and analytics to identify trends, drive root cause analysis, and implement corrective actions.
• Manages operational projects and continuous improvement initiatives to support business objectives.
• Builds leadership capability within the organization through coaching, mentoring, and succession planning.
• Influences stakeholders and gains alignment across various levels of the organization to achieve desired business outcomes.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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