Customer Operations Manager

Monde Nissin Corp; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Monde Nissin Corporation is seeking a Customer Operations Manager to drive in-store excellence across Modern Trade accounts in the Philippines. You will optimize merchandising operations, strengthen store relationships and improve overall execution efficiency to support business growth.

You will coach agency teams, ensure planogram compliance, monitor performance metrics and lead promotions execution to maximize availability and visibility.

Qualifications

• Bachelor's degree in Business, Marketing or related field.
• 1–2 years in field marketing, merchandising or sales ops (FMCG preferred).
• Strong stakeholder management and relationship-building skills.
• Ability to analyze data and translate insights into actions.
• Excellent communication, coaching and problem-solving abilities.

Responsibilities

• Coach and mentor agency supervisors and coordinators to improve in-store execution and compliance.
• Build and maintain strong relationships with key store personnel to drive availability and promotions.
• Ensure timely execution of trade promotions, activations and programs across accounts.
• Oversee merchandising implementation, including planogram compliance and in-store audits.
• Monitor store performance metrics and recommend corrective actions.
• Drive process improvements to enhance merchandising and store execution efficiency.

Skills

Stakeholder management

Data analysis

Communication skills

Coaching & mentoring

Education

Bachelor's degree in Business/Marketing

Job description

The Customer Operations Manager drives in-store excellence by ensuring product availability, visibility, and effective execution of promotions across Modern Trade accounts. The role focuses on optimizing merchandising operations, strengthening store relationships, and improving overall execution efficiency to support business growth.

• Coach and mentor agency supervisors and coordinators to improve in-store execution, productivity, and compliance with merchandising standards
• Build and maintain strong relationships with key store personnel to drive availability, visibility, and promotional support
• Ensure timely and effective execution of trade promotions, activations, and sales programs across assigned accounts
• Oversee merchandising implementation, including planogram compliance, POP deployment, and in-store audits
• Monitor and analyze store performance metrics (availability, facings, execution) and recommend corrective actions
• Drive process improvements and support operational efficiency in merchandising, promotions, and store execution

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Minimum Qualifications

• Bachelor's degree in Business, Marketing, or any related field
• At least 1-2 years of experience in field marketing, merchandising, or sales operations (FMCG experience preferred)
• Strong stakeholder management and relationship-building skills
• Proven ability to analyze data and translate insights into actionable plans
• Excellent communication, coaching, and problem-solving skills