Customer Master Data Coordinator

Grundfos; Pasig; Hybrid; PHP 420,000 - 650,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Annual bonuses

Job summary

Grundfos in Pasig City, Philippines, seeks a Customer Master Data Coordinator to ensure accurate and timely customer master data supporting global operations. The role involves handling account creation requests, maintaining SAP master data, and ensuring compliance with business requirements in a fast-paced, multicultural team.

You will collaborate with cross-functional partners, improve processes, and use SAP and MS Office tools to deliver high-quality data.

Qualifications

• Background in customer master data or master data management.
• Hands-on SAP S/4HANA/SAP ERP experience.
• Strong IT and data literacy skills.
• Proficient English communication.

Responsibilities

• Validate requests for account creation and data maintenance.
• Manually update customer master data in SAP S/4HANA.
• Follow up with requestors to clarify information and submit changes.
• Assign subtasks to stakeholders and track completion.
• Collaborate with CMD team to improve processes.
• Identify and raise process issues and improvement opportunities.

Skills

Master data management

Data quality

English communication

Tools

SAP S/4HANA

ERP systems

Job description

Customer Master Data Coordinator

Job Description

Are you passionate about ensuring data accuracy and delivering excellent service in a dynamic, international environment? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

What you will be doing

As a key part of the Customer Master Data team, you'll create impact by ensuring the accuracy and timeliness of customer master data that underpins our business operations.

Your main responsibilities include:

• Handle incoming requests from Product Units for account creation and customer master data maintenance, validating request forms and required documentation
• Manually maintain customer master data in SAP S/4HANA based on validated requests, ensuring accuracy and compliance with business requirements
• Follow up with requestors to clarify information, enhance data quality, and support them in submitting changes or new account requests
• Assign relevant subtasks to stakeholders (e.g., pricing, conditions, extranet) and track completion to ensure timely request fulfillment
• Collaborate with the Global Business Process Owner and CMD Coordinators to improve instructions, documentation, and processes
• Identify and raise process issues, local exceptions, and improvement opportunities for tools and workflows

What makes you a great fit

Above all, you're a detail-oriented data professional with a service-minded approach, strong SAP knowledge, and the ability to thrive in a fast-paced, multicultural team environment. We'd also imagine that you are/have:

• Background in customer master data or general master data management, with hands-on experience in SAP S/4HANA, SAP ERP, or comparable ERP systems
• Proficiency in Microsoft Office applications with excellent IT and data literacy skills
• Effective communication skills in English, both written and verbal
• Strong attention to detail and ability to work independently under pressure

It's a plus if you also:

• Experience working with ticketing systems for processing and tracking data requests
• Intercultural awareness and experience working in international or regional teams

Why you'll love working here

Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering.
• On-demand training and structured development programmes to support your growth.

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.

Information at a Glance

Job Details

Workplace: Hybrid (office and home-working)

Job Location: Pasig City, National Capital Region, Philippines

Contract Type: Full-Time

Employment Type: Regular