Technical Support Agent (Salesforce)

J-K Network Services; Pasay; On-site; PHP 334,800 - 390,600; Full time

Job summary

A leading IT/BPO provider in the Philippines is seeking a Technical Support Agent to provide expert support and enhance customer experience. You will serve as the first contact for customer inquiries and resolve complex technical issues. The ideal candidate has a Bachelor's degree in Computer Science or a related field, with 1-3 years' experience in customer support. This role offers a hybrid work setup and a competitive salary range from Php 30,000 to Php 35,000 gross monthly.

Qualifications

• 1-3 years of experience in a customer-focused support environment.
• Strong track record of driving improvements in customer experience.
• Ability to quickly learn and prioritize tasks.

Responsibilities

• Provide timely and expert support to deliver excellent customer experience.
• Serve as the first point of contact for inquiries and common requests.
• Resolve complex technical issues through effective communication.

Skills

Customer experience improvement

Excellent English communication

JavaScript familiarity

HTML familiarity

XML familiarity

Medallia familiarity

Salesforce Service Cloud familiarity

Education

Bachelor’s degree in Computer Science or related field

Job description

Overview

Company profile: A leading IT/BPO provider that specializes in finance and accounting, healthcare support, and customer experience services, enabling international clients to streamline operations and enhance business performance.

Position: Technical Support Agent

Company Industry: IT/BPO Company

Work Location: Pasay City

Work Schedule: Monday - Friday

Salary: Php 30,000 - Php 35,000 gross

Work Set Up: Hybrid (1-2x a month onsite)

Job Requirements

• Bachelor’s degree in Computer Science or a related field
• 1–3 years of experience in a customer-focused support environment
• Strong track record of driving improvements in customer experience
• Excellent English communication skills
• Ability to quickly learn, prioritize tasks, and familiarity with JavaScript, HTML, XML, Medallia, and Salesforce Service Cloud is an advantage

Job Responsibilities

• Provide timely and expert support to deliver excellent customer experience
• Serve as the first point of contact for inquiries, issues, and common requests
• Prioritize and respond to cases with accuracy and efficiency
• Resolve complex technical issues through effective written and verbal communication
• Support client objectives and perform ad hoc tasks within role scope as needed

Recruitment Process: (Online)

• Initial Interview
• HR Interview
• Client Interview
• Job Offer