Customer-First Auto Service Advisor

Toyota Makati Inc. : Toyota Bicutan Parañaque; Parañaque; On-site; PHP 300,000 - 420,000; Full time

Job summary

Toyota Makati Inc. : Toyota Bicutan Parañaque is seeking a full-time on-site Automotive Service Advisor in Parañaque.

You will be the main contact between customers and the service workshop, greeting clients, understanding concerns, and documenting service requests and repair orders. Coordinate with technicians to schedule work, explain maintenance recommendations, and provide clear cost and time estimates.

Qualifications

• Experience in automotive dealership or service center preferred.
• Knowledge of vehicle maintenance and repair concepts.
• Ability to explain maintenance costs and timelines clearly.
• Adherence to safety and quality standards.

Responsibilities

• Greet customers and understand their service concerns.
• Document service requests and repair orders accurately.
• Coordinate with technicians to schedule and monitor work.
• Explain maintenance recommendations and provide cost/time estimates.
• Update customers on service progress and ensure timely vehicle release.
• Address questions and issues and promote safe, organized service.
• Maintain service records and promote additional services/products.

Skills

Customer service

Communication

Active listening

Documentation

Multitasking

Education

Automotive diploma

Tools

Service management software

Microsoft Office

Job description

Toyota Makati Inc. : Toyota Bicutan Parañaque is seeking a full-time on-site Automotive Service Advisor in Parañaque.

You will be the main contact between customers and the service workshop, greeting clients, understanding concerns, and documenting service requests and repair orders. Coordinate with technicians to schedule work, explain maintenance recommendations, and provide clear cost and time estimates.