Customer Experience Team Lead - Retention & Bookings

Best Reliable Resources; Taguig; On-site; PHP 446,000 - 725,000; Full time

Job summary

A customer service solution provider located in Makati is seeking a Customer Service Team Leader to manage and coach a small team. Responsibilities include improving customer retention, handling escalated issues, and ensuring efficient booking processes. Candidates should have at least 2 years of customer service experience and strong leadership skills. This role is ideal for someone ready to lead in a fast-paced environment.

Qualifications

• Minimum of 2 years in customer service handling booking inquiries and refunds.
• At least 1 year in a supervisory role.
• Ability to coach and motivate a team of CSRs.

Responsibilities

• Lead and manage a team of 2–5 Customer Service Representatives.
• Monitor team performance and customer retention metrics.
• Provide coaching and training to team members.

Skills

Customer retention

Team leadership

Problem-solving

Interpersonal skills

Communication

Job description

A customer service solution provider located in Makati is seeking a Customer Service Team Leader to manage and coach a small team. Responsibilities include improving customer retention, handling escalated issues, and ensuring efficient booking processes. Candidates should have at least 2 years of customer service experience and strong leadership skills. This role is ideal for someone ready to lead in a fast-paced environment.